The Best Case Study Award
Dr. Qureshi’s case study was recognized for its innovative approach, real-world impact, and academic excellence, highlighting strategic business solutions and industry best practices at International Conference at Sukkur IBA University, Pakistan.
Emerald Literati Award for Outstanding Research Paper
Dr. Qureshi received award on the paper title “Internet Banking Service Quality, E-Customer Satisfaction, and Loyalty: The Modified E-SERVQUAL Model” published in The TQM Journal. This award recognizes Dr. Qureshi’s groundbreaking research in digital banking service quality, exploring how customer satisfaction and loyalty are influenced by service excellence. The study introduced a modified E-SERVQUAL model, significantly contributing to financial service management and consumer behavior research.